Does this replace the WhatsApp Business App?

Heffl Inbox works alongside your existing WhatsApp Business App, not as a replacement. Here's how it works: Keep your mobile app: Continue using WhatsApp on your phone as normal Team access: Your team can view and respond to messages through Heffl's web dashboard Real-time sync: All messages sync instantly between your phone and the team dashboard No disruption: Your existing WhatsApp setup remains unchanged This gives you the best of both worlds - personal mobile access and professional team collaboration.

Do I need the official WhatsApp API?

No, you don't need the official WhatsApp Business API. Here's why our approach is better for most businesses: With Heffl Inbox: ✅ No API setup or approval process ✅ No monthly API fees ✅ No message template restrictions ✅ Instant setup - just scan QR code ✅ Send any type of message freely Official WhatsApp API requires: ❌ Complex approval process ❌ Monthly fees per conversation ❌ Pre-approved message templates only ❌ Technical integration work

How many users can access one inbox?

There's no limit to how many team members can access a single WhatsApp inbox. You have full control over permissions: User Access Levels: Admin: Full access - can read, reply, assign conversations, and manage settings Agent: Can read and reply to assigned conversations Viewer: Read-only access to monitor conversations Permission Controls: Set who can reply to messages Control conversation assignment Manage access to different inboxes Monitor team activity and response times

Can a team have multiple inboxes?

Absolutely! Teams can create multiple WhatsApp inboxes to organize their communications effectively: Common Use Cases: Department-based: Sales, Support, Marketing each have their own inbox Location-based: Different branches or offices Product-based: Separate inboxes for different product lines Language-based: Different inboxes for different languages Centralized Management: All inboxes managed from one dashboard Cross-inbox reporting and analytics Team members can access multiple inboxes Unified contact management across inboxes

Are there message or broadcast limits?

Heffl Inbox doesn't impose any additional limits beyond what WhatsApp normally allows: What you can do: Send unlimited individual messages Use WhatsApp's standard broadcast features Share files, images, videos without restriction Create group chats as normal WhatsApp's Standard Limits Apply: Broadcast lists: Up to 256 contacts Group chats: Up to 1024 participants File sharing: Standard WhatsApp file size limits We don't add any artificial restrictions - if WhatsApp allows it, so do we!

Can I send quotes and invoices through the inbox?

Heffl's deep CRM integration makes it incredibly easy to send business documents via WhatsApp: Supported Documents: Quotations and estimates Invoices and bills Proposals and contracts Product catalogs Custom documents How it works: Create your document in Heffl CRM Open the contact's WhatsApp conversation Click "Send Document" and select your file Document is instantly delivered via WhatsApp Track when it's viewed and responded to This seamless integration eliminates the need to switch between apps or manually share documents.