How are users counted in Heffl CRM pricing?

Heffl CRM uses a fair and transparent user counting system: Active User Billing Only users who log in during the billing period are charged Inactive accounts don't count towards your bill Former employees who no longer access the system aren't billed Seasonal staff are only billed when they're active User Management Add unlimited user accounts Deactivate users when they leave Reactivate users without additional setup Monitor active users in your admin dashboard Billing Examples 10 accounts created, 7 log in = billed for 7 users Employee on leave doesn't log in = not billed Contractor works 2 weeks, logs in = billed for full month

Can I upgrade my CRM plan later?

Heffl CRM offers flexible plan upgrades to grow with your business: Upgrade Process Upgrade from Starter to Growth anytime Changes apply at next billing cycle No setup fees or penalties Prorated billing for mid-cycle changes Instant Benefits Additional templates available immediately Workflow limits increased instantly Dashboard access expanded right away Custom fields unlocked immediately What Stays the Same All your existing data and settings User accounts and permissions Integrations and customizations Historical reports and analytics Downgrade Options Downgrade available with 30-day notice Data preserved but some features may be limited Contact support for downgrade assistance

Do I need the official WhatsApp API for Heffl CRM?

Heffl CRM offers WhatsApp integration without the complexity of official APIs: No API Required Use your existing WhatsApp Business number Simple QR code scanning for setup No technical integration needed Works with any WhatsApp Business account Zero Additional Costs No WhatsApp API fees No per-message charges No setup or integration costs Use your existing WhatsApp plan Easy Setup Process Scan QR code with your phone Authorize Heffl to access WhatsApp Start sending messages immediately Manage all conversations in one place Features Included Send and receive WhatsApp messages Attach images, documents, and files Broadcast messages to multiple contacts Track message delivery and read status

Is support included with Heffl CRM plans?

Heffl CRM provides comprehensive support across all pricing plans: Starter Plan Support Chat support during business hours Email support with 24-48 hour response Knowledge base and documentation access Video tutorials and guides Growth Plan Priority Support Priority chat support with faster response Email support with 12-24 hour response Phone support during business hours Dedicated account manager for larger teams Advanced training sessions Support Channels In-app chat widget Email support at support@heffl.com WhatsApp support for quick questions Video call support for complex issues Additional Resources Comprehensive knowledge base Video tutorial library Webinar training sessions Community forum for user discussions

Are contacts limited in Heffl CRM?

Heffl CRM provides unlimited data storage across all plans: Unlimited Contacts Store unlimited customer contacts Add unlimited lead information No restrictions on contact data Import contacts from any source Unlimited Pipelines Create multiple sales pipelines Customize pipeline stages Track different deal types No limits on pipeline complexity Data Storage Unlimited contact history Store all communication records Keep complete interaction logs Maintain detailed activity timelines Scalability Grows with your business No data migration needed Performance optimized for large datasets Enterprise-grade data management

What's the difference between yearly and monthly billing?

Heffl CRM offers flexible billing options with substantial yearly savings: Monthly Billing Starter: AED 60 per user per month Growth: AED 80 per user per month Pay-as-you-go flexibility Cancel anytime without penalty Yearly Billing (20% Savings) Starter: AED 48 per user per month (AED 576/year) Growth: AED 64 per user per month (AED 768/year) Paid annually in advance Significant cost savings Annual Savings Starter: Save AED 144 per user per year Growth: Save AED 192 per user per year 5-user team saves AED 720-960 annually 10-user team saves AED 1,440-1,920 annually Billing Features Automatic renewal Invoice generation Multiple payment methods accepted UAE VAT included in pricing

Is there a free trial for Heffl CRM?

Experience Heffl CRM risk-free with our comprehensive trial: Free Trial Details 14 days of full access All Growth plan features included No credit card required to start No setup fees or hidden costs What's Included Unlimited contacts and pipelines Full CRM functionality WhatsApp integration Quote and invoice generation Automation workflows Custom dashboards Trial Support Full customer support access Onboarding assistance Data import help Training and setup guidance After Trial Choose your preferred plan Keep all your data Seamless transition to paid plan No data loss or migration needed

How secure is my data in Heffl CRM?

Heffl CRM prioritizes data security with enterprise-level protection: Encryption & Security 256-bit SSL encryption for all data Encrypted data storage Secure API connections Regular security audits Data Protection Daily automated backups Multiple backup locations Point-in-time recovery 99.9% uptime guarantee Access Control Role-based user permissions Two-factor authentication IP address restrictions Session timeout controls Compliance GDPR compliant UAE data protection laws ISO 27001 security standards Regular compliance audits

What integrations are available with Heffl CRM?

Heffl CRM connects with your existing business tools seamlessly: Communication Integrations WhatsApp Business integration Email sync (Gmail, Outlook) SMS messaging services VoIP calling systems Payment Integrations Stripe payment processing Telr payment gateway PayPal integration Bank transfer processing Business Tools Accounting software sync Document management systems Calendar applications Project management tools Custom Integrations (Growth Plan) REST API access Webhook support Custom field mapping Third-party app connections

Is there a mobile app for Heffl CRM?

Access Heffl CRM anywhere with our mobile solutions: Native Mobile Apps iOS app for iPhone and iPad Android app for phones and tablets Full CRM functionality on mobile Offline access to key data Mobile Features Contact management on-the-go Deal tracking and updates WhatsApp messaging Quote and invoice creation Photo and document capture GPS location tracking Web Mobile Interface Responsive design for all devices Works in any mobile browser Touch-optimized interface Same features as desktop Synchronization Real-time data sync Cross-device consistency Automatic backup Instant updates across platforms